In-House Training at Your Utility
FMEA’s Utility Training Institute is Florida’s only statewide learning organization for the electric utility industry.
The FMEA Utility Training Institute features on-site training programs, regional workshops and seminars, and online interactive training courses that can be taken from the comfort of your own home or office.
For further information regarding the FMEA Training Programs contact:
Cheryl Anderson
Director of Training and Member Services
canderson@publicpower.com
850-251-5465
FMEA In-House Training
Invest in your staff by improving their skills with specially designed industry training. FMEA offers live, on-site courses focusing on your organization’s individual needs with real-world solutions.
Excelling as a Supervisor (One day)
Learn the critical skills every manager must have, from time management and motivating employees to conflict resolution and effective communications.
Effective Office Communications (2 hours)
Everyone communicates differently. Your staff will learn how to identify and avoid common workplace communication traps while boosting their listening and conflict resolution skills.
Developing a Positive Attitude (1 hour)
If your staff needs a positive shot in the arm, this is the presentation for you! We present the benefits of a positive attitude as well as specific actions everyone can take to achieve and maintain a positive attitude.
Electric Utility 101 (2 hours)
The electric utility industry is complex and the range of acronyms used can be baffling. This seminar offers an excellent overview of how electricity is created and delivered, history of utilities, the various stakeholders and regulators, and how all the pieces of the industry puzzle fit together.
Setting and Achieving Goals (1 hour)
This presentation shows how to set SMART* goals, putting your staff on the path to achievement. (*SMART = Specific, Measurable, Attainable, Realistic, Timeframe)
Outstanding Customer Service (1 day)
Excellent customer service is essential to any organization’s success. Your staff will learn how to effectively handle any customer issue and exceed customer expectations while positioning your utility in its most positive light.
Electric Utility Business Operations (1 day)
Your employees will appreciate and understand how they fit into the day-to-day operations of the utility after this seminar. By examining elements from the electric industry’s history to emerging technologies and departmental functions, they will gain a solid understanding of every aspect of your utility’s business operations.
Identity Theft Prevention Program for Florida Utilities (Half day)
Under the FACT Act Red Flag rules, which went into effect January 2011, all utilities must establish and maintain an active program including policies, procedures and employee training for the detection, prevention and mitigation of identity theft. This class reviews the guidelines for complying with the Act.
For further information regarding the FMEA Training Programs contact:
Cheryl Anderson
Director of Training and Member Services
canderson@publicpower.com
850-251-5465
Free Online Utility Industry Training
FMEA is now offering FREE online training classes to all employees of FMEA member utilities.
FMEA has partnered with Energy Management University (EMU), a part of the online training industry since 1998.
The online training program can benefit every employee, offering utility-specific topics from across the industry, including human resources, job skills, and management.
Courses are constantly updated and new courses are added to the system regularly. The courses include end-of-section self testing, quizzes, comprehensive exams and a printable course completion certificate.
It doesn’t matter where you work within the energy profession — developing and honing your work skills is an ongoing process. And now, these educational opportunities are as close as your computer.
What’s more — it’s all FREE and at your fingertips.
Click here for further information regarding the Energy Management University.
For complete course information, to register or simply to learn more, contact Cheryl Anderson, canderson@publicpower.com, 850-251-5465.
If you already have your login information, click here to go directly to FMEA’s portal at Energy Management University.
All Employees
- Americans with Disabilities Act
- Atoms, Conductors, Insulators and Flow
- Business Continuity Planning
- Business Etiquette
- Business Writing Skills
- Change Management
- Circuits and Wires
- Coaching Employees
- Conflict Resolution
- CPR – AED Training
- Customer Service – Face to Face and on the Phone
- Delegation Skills
- Direct and Alternating Current
- Diversity in the Workplace
- Drug-free Workplace Program
- Electricity Industry – An Introduction
- Electricity Transmission and Grid Management
- Ethics for Electric Utilities
- FACT Act Red Flags Programs for Energy Utilities
- First Aid Training
- Greening the Office
- Handling Consumer Complaints
- Home Energy Use – Helping Lower Electricity Bills
- Meeting Management Skills
- Negotiation Skills
- Office Safety
- Oral Communication Skills
- Pandemic Planning
- Personal Computer and Internet Security
- Sexual Harassment in the Workplace
- Stress Management
- Time Management
- Unlawful Harassment
- Violence in the Workplace
- Voltage, Current and Resistance
Business Development
- Administrator’s Guide to An Effective Learning Program
- Algae for Energy
- Alternative, Renewable, Sustainable, and Green Energy
- Basic Financial Statements
- Biomass Energy – An Overview
- Business Writing Skills
- Cogeneration: Combined Heat and Power
- Community Relations Programs
- Conflict Resolution
- Customer Service – Face to Face and on the Phone
- Direct Mail Marketing Techniques
- Diversity in the Workplace
- Electric Cars – The Issues
- Electric Utility Accounting
- Electricity Conservation Programs
- Electricity Distribution
- Federal Energy Regulatory Commission (FERC)
- Fuel cells
- Geothermal Energy
- Grid-Scale Power Storage for Intermittent Sources of Electricity
- Handling Consumer Complaints
- Handling Sales Objections
- Hiring Skills
- Home Energy Use – Helping Lower Electricity Bills
- Hydrogen for Energy
- Hydropower
- Interview Skills
- Landfill and Digester Gas (Biogas)
- Leadership Skills
- Meeting Management Skills
- Negotiation Skills
- North American Electric Reliability Corporation (NERC)
- Nuclear Electricity
- Office Safety
- Oral Communication Skills
- Performance Appraisals and Meetings
- Personal Computer and Internet Security
- Project Management
- Sales Management
- Sales Skills for Electric Utilities
- Sexual Harassment in the Workplace
- Smart Meters
- Solar Energy for Electricity and Heating
- Stress Management
- Supervisory Management I
- Supervisory Management II – Performance Management
- Team Building
- Teams and Team Effectiveness
- Telemarketing Programs and Skills
- Time Management
- Wind Energy
Customer Billing
- Electricity Diversion, Detection and Revenue Recovery
- FACT Act Red Flags Programs for Energy Utilities
- Handling Consumer Complaints
- Home Energy Use – Helping Lower Electricity Bills
- Key Customer Programs
- Meeting Management Skills
- Negotiation Skills
- Office Safety
- Oral Communication Skills
- Payment Card Data Security
- Personal Computer and Internet Security
- Sexual Harassment in the Workplace
- Smart Meters
- Stress Management
- Time Management
Customer Service
- Business Etiquette
- Business Writing Skills
- Community Relations Programs
- Conflict Resolution
- Consultative Selling
- Customer Service – Face to Face and on the Phone
- Direct Mail Marketing Techniques
- Diversity in the Workplace
- Electricity Conservation Programs
- Electricity Distribution
- Electricity Diversion, Detection and Revenue Recovery
- Electricity Transmission and Grid Management
- FACT Act Red Flags Programs for Energy Utilities
- Fuel cells
- Greening the Office
- Handling Consumer Complaints
- Handling Sales Objections
- Home Energy Use – Helping Lower Electricity Bills
- Interview Skills
- Key Customer Programs
- Leadership Skills
- Meeting Management Skills
- Negotiation Skills
- Office Safety
- Oral Communication Skills
- Payment Card Data Security
- Personal Computer and Internet Security
- Sales Management
- Sales Skills for Electric Utilities
- Sexual Harassment in the Workplace
- Stress Management
- Supervisory Management I
- Supervisory Management II – Performance Management
- Team Building
- Telemarketing Programs and Skills
- Time Management
- Violence in the Workplace
Director
- Administrator’s Guide to An Effective Learning Program
- Algae for Energy
- Alternative, Renewable, Sustainable, and Green Energy
- Basic Financial Statements
- Biomass Energy – An Overview
- Board Delegation of Operating Authority
- Board Governance of Electric Cooperatives
- Board’s Role in Monitoring Performance
- Business Continuity Planning
- Business Writing Skills
- Change Management
- Coaching Employees
- Cogeneration: Combined Heat and Power
- Community Relations Programs
- Conflict Resolution
- Consultative Selling
- Delegation Skills
- Diversity in the Workplace
- Drug-free Workplace Program
- Electric Cars – The Issues
- Electric Utility Accounting
- Electricity Conservation Programs
- Electricity Diversion, Detection and Revenue Recovery
- Electricity Industry – An Introduction
- Electricity Transmission and Grid Management
- Ethics for Electric Utilities
- Evaluating Financial Leases
- Federal Energy Regulatory Commission (FERC)
- Fuel cells
- Geothermal Energy
- Governance of Public Electric Utilities
- Grid-Scale Power Storage for Intermittent Sources of Electricity
- Handling Consumer Complaints
- Hiring Skills
- Hydrogen for Energy
- Hydropower
- Interview Skills
- Landfill and Digester Gas (Biogas)
- Leadership Skills
- Meeting Management Skills
- Motivating Employees
- Negotiation Skills
- North American Electric Reliability Corporation (NERC)
- Office Safety
- Oral Communication Skills
- Pandemic Planning
- Performance Appraisals and Meetings
- Personal Computer and Internet Security
- Project Management
- Sales Management
- Sexual Harassment in the Workplace for Employees
- Smart Meters
- Solar Energy for Electricity and Heating
- Strategic Planning for Electric Utilities
- Stress Management
- Supervisory Management I
- Supervisory Management II – Performance Management
- Team Building
- Teams and Team Effectiveness
- Time Management
- Wind Energy
Energy Supply
- Accident Investigation
- Bloodborne Pathogens – OSHA Standard
- De-energizing Lines and Equipment
- Electric Cars – The Issues
- Electrical Substations
- Electricity Distribution
- Electricity Generation
- Federal Energy Regulatory Commission (FERC)
- Fuel cells
- Grid-Scale Power Storage for Intermittent Sources of Electricity
- Hazard Communication Standard (OSHA)
- Hydrogen for Energy
- Hydropower
- Landfill and Digester Gas (Biogas)
- Lockout /Tagout – OSHA Standard
- Meeting Management Skills
- Negotiation Skills
- North American Electric Reliability Corporation (NERC)
- Nuclear Electricity
- Smart Meters
- Solar Energy for Electricity and Heating
- Wind Energy
Finance
- Basic Financial Statements
- Evaluating Financial Leases
- Hiring Skills
- Interview Skills
- Meeting Management Skills
- Negotiation Skills
- Office Safety
- Performance Appraisals and Meetings
- Personal Computer and Internet Security
- Stress Management
- Supervisory Management II – Performance Management
- Team Building
- Time Management
- Unlawful Harassment
Human Resources
- Accident Investigation
- Administrator’s Guide to An Effective Learning Program
- Americans with Disabilities Act
- Business Continuity Planning
- Business Etiquette
- Business Writing Skills
- Change Management
- Coaching Employees
- Conflict Resolution
- Consultative Selling
- CPR – AED Training
- Customer Service – Face to Face and on the Phone
- Delegation Skills
- Diversity in the Workplace
- Drug-free Workplace Program
- Electric Cooperatives
- Greening the Office
- Handling Consumer Complaints
- Hiring Skills
- Interview Skills
- Leadership Skills
- Meeting Management Skills
- Motivating Employees
- Negotiation Skills
- Office Safety
- Oral Communication Skills
- Pandemic Planning
- Performance Appraisals and Meetings
- Personal Computer and Internet Security
- Project Management
- Sales Management
- Sexual Harassment in the Workplace
- Sexual Harassment in the Workplace for Employees
- Stress Management
- Supervisory Management I
- Supervisory Management II – Performance Management
- Team Building
- Teams and Team Effectiveness
- Time Management
- Unlawful Harassment
- Violence in the Workplace
Information Technology
- Business Continuity Planning
- FACT Act Red Flags Programs for Energy Utilities
- Federal Energy Regulatory Commission (FERC)
- Hiring Skills
- Interview Skills
- Meeting Management Skills
- Negotiation Skills
- North American Electric Reliability Corporation (NERC)
- Office Safety
- Oral Communication Skills
- Performance Appraisals and Meetings
- Personal Computer and Internet Security
- Project Management
- Smart Meters
- Stress Management
- Supervisory Management II – Performance Management
- Team Building
- Time Management
- Unlawful Harassment
Legal
- Americans with Disabilities Act
- Board’s Role in Monitoring Performance
- Drug-free Workplace Program
- Electricity Diversion, Detection and Revenue Recovery
- Governance of Public Electric Utilities
- Handling Consumer Complaints
- Leadership Skills
- Meeting Management Skills
- Negotiation Skills
- Office Safety
- Oral Communication Skills
- Pandemic Planning
- Performance Appraisals and Meetings
- Personal Computer and Internet Security
- Sexual Harassment in the Workplace
- Sexual Harassment in the Workplace for Employees
- Strategic Planning for Electric Utilities
- Stress Management
- Supervisory Management II – Performance Management
- Team Building
- Time Management
- Unlawful Harassment
- Violence in the Workplace
Lineworker
Management
- Accident Investigation
- Administrator’s Guide to An Effective Learning Program
- Algae for Energy
- Alternative, Renewable, Sustainable, and Green Energy
- Americans with Disabilities Act
- Basic Financial Statements
- Biomass Energy – An Overview
- Bloodborne Pathogens – OSHA Standard
- Board Delegation of Operating Authority
- Board Governance of Electric Cooperatives
- Board’s Role in Monitoring Performance
- Business Continuity Planning
- Business Etiquette
- Business Writing Skills
- Change Management
- Coaching Employees
- Cogeneration: Combined Heat and Power
- Community Relations Programs
- Conflict Resolution
- Consultative Selling
- Customer Service – Face to Face and on the Phone
- Delegation Skills
- Direct Mail Marketing Techniques
- Diversity in the Workplace
- Drug-free Workplace Program
- Electric Cars – The Issues
- Electric Utility Accounting
- Electrical Substations
- Electricity Conservation Programs
- Electricity Diversion, Detection and Revenue Recovery
- Ethics for Electric Utilities
- Evaluating Financial Leases
- FACT Act Red Flags Programs for Energy Utilities
- Federal Energy Regulatory Commission (FERC)
- Fuel cells
- Geothermal Energy
- Governance of Public Electric Utilities
- Greening the Office
- Grid-Scale Power Storage for Intermittent Sources of Electricity
- Handling Consumer Complaints
- Handling Sales Objections
- Hiring Skills
- Hydrogen for Energy
- Hydropower
- Interview Skills
- Landfill and Digester Gas (Biogas)
- Leadership Skills
- Lockout /Tagout – OSHA Standard
- Meeting Management Skills
- Motivating Employees
- Negotiation Skills
- North American Electric Reliability Corporation (NERC)
- Nuclear Electricity
- Office Safety
- Oral Communication Skills
- Pandemic Planning
- Performance Appraisals and Meetings
- Personal Computer and Internet Security
- Project Management
- Sales Management
- Sexual Harassment in the Workplace for Employees
- Smart Meters
- Solar Energy for Electricity and Heating
- Strategic Planning for Electric Utilities
- Stress Management
- Supervisory Management I
- Supervisory Management II – Performance Management
- Team Building
- Teams and Team Effectiveness
- Telemarketing Programs and Skills
- Time Management
- Unlawful Harassment
- Violence in the Workplace
- Wind Energy
Marketing
- Administrator’s Guide to An Effective Learning Program
- Algae for Energy
- Alternative, Renewable, Sustainable, and Green Energy
- Atoms, Conductors, Insulators and Flow
- Biomass Energy – An Overview
- Business Etiquette
- Business Writing Skills
- Change Management
- Circuits and Wires
- Coaching Employees
- Cogeneration: Combined Heat and Power
- Community Relations Programs
- Conflict Resolution
- Consultative Selling
- Customer Service – Face to Face and on the Phone
- Delegation Skills
- Direct and Alternating Current
- Direct Mail Marketing Techniques
- Diversity in the Workplace
- Electricity Conservation Programs
- Electricity Generation
- Electricity Industry – An Introduction
- Electricity Transmission and Grid Management
- FACT Act Red Flags Programs for Energy Utilities
- Fuel cells
- Geothermal Energy
- Grid-Scale Power Storage for Intermittent Sources of Electricity
- Handling Consumer Complaints
- Handling Sales Objections
- Hiring Skills
- Hydrogen for Energy
- Hydropower
- Interview Skills
- Landfill and Digester Gas (Biogas)
- Leadership Skills
- Meeting Management Skills
- Motivating Employees
- Negotiation Skills
- Nuclear Electricity
- Office Safety
- Oral Communication Skills
- Pandemic Planning
- Performance Appraisals and Meetings
- Personal Computer and Internet Security
- Project Management
- Sales Management
- Sexual Harassment in the Workplace
- Smart Meters
- Solar Energy for Electricity and Heating
- Stress Management
- Supervisory Management I
- Supervisory Management II – Performance Management
- Team Building
- Teams and Team Effectiveness
- Telemarketing Programs and Skills
- Time Management
- Unlawful Harassment
- Voltage, Current and Resistance
New Employees
- Americans with Disabilities Act
- Atoms, Conductors, Insulators and Flow
- Bloodborne Pathogens – OSHA Standard
- Business Continuity Planning
- Business Etiquette
- Business Writing Skills
- Circuits and Wires
- Conflict Resolution
- Customer Service – Face to Face and on the Phone
- Direct and Alternating Current
- Diversity in the Workplace
- Drug-free Workplace Program
- Electrical Substations
- Electricity Distribution
- Electricity Generation
- Electricity Industry – An Introduction
- Electricity Transmission and Grid Management
- Greening the Office
- Handling Consumer Complaints
- Meeting Management Skills
- Negotiation Skills
- Office Safety
- Oral Communication Skills
- Pandemic Planning
- Personal Computer and Internet Security
- Sexual Harassment in the Workplace
- Stress Management
- Time Management
- Unlawful Harassment
- Violence in the Workplace
- Voltage, Current and Resistance
Project Manager
- Americans with Disabilities Act
- Bloodborne Pathogens – OSHA Standard
- Hazard Communication Standard (OSHA)
- Hydropower
- Landfill and Digester Gas (Biogas)
- Leadership Skills
- Meeting Management Skills
- Negotiation Skills
- Oral Communication Skills
- Performance Appraisals and Meetings
- Personal Computer and Internet Security
- Project Management
- Stress Management
- Supervisory Management II – Performance Management
- Team Building
- Time Management
- Wind Energy
Rate Setting
Safety
- Accident Investigation
- Atoms, Conductors, Insulators and Flow
- Bloodborne Pathogens – OSHA Standard
- Business Continuity Planning
- Circuits and Wires
- CPR – AED Training
- De-energizing Lines and Equipment
- Direct and Alternating Current
- Electrical Substations
- Electricity Distribution
- Electricity Diversion, Detection and Revenue Recovery
- Federal Energy Regulatory Commission (FERC)
- First Aid Training
- Hazard Communication Standard (OSHA)
- Lockout /Tagout – OSHA Standard
- Meeting Management Skills
- North American Electric Reliability Corporation (NERC)
- Nuclear Electricity
- Office Safety
- Personal Computer and Internet Security
- Project Management
- Smart Meters
- Voltage, Current and Resistance
Utility Sales
- Algae for Energy
- Alternative, Renewable, Sustainable, and Green Energy
- Basic Financial Statements
- Biomass Energy – An Overview
- Business Writing Skills
- Cogeneration: Combined Heat and Power
- Consultative Selling
- Customer Service – Face to Face and on the Phone
- De-energizing Lines and Equipment
- Direct Mail Marketing Techniques
- Diversity in the Workplace
- Electric Cars – The Issues
- Electrical Substations
- Electricity Conservation Programs
- Electricity Distribution
- Electricity Diversion, Detection and Revenue Recovery
- FACT Act Red Flags Programs for Energy Utilities
- Federal Energy Regulatory Commission (FERC)
- Fuel cells
- Geothermal Energy
- Handling Consumer Complaints
- Handling Sales Objections
- Hiring Skills
- Hydrogen for Energy
- Hydropower
- Interview Skills
- Landfill and Digester Gas (Biogas)
- Leadership Skills
- Meeting Management Skills
- Negotiation Skills
- North American Electric Reliability Corporation (NERC)
- Nuclear Electricity
- Office Safety
- Oral Communication Skills
- Payment Card Data Security
- Performance Appraisals and Meetings
- Personal Computer and Internet Security
- Sales Management
- Sales Skills for Electric Utilities
- Smart Meters
- Solar Energy for Electricity and Heating
- Stress Management
- Supervisory Management II – Performance Management
- Team Building
- Telemarketing Programs and Skills
- Time Management
- Unlawful Harassment
- Wind Energy
