Studies & Reports

FMEA Tax Guide for Municipal Utilities 2006

Customer Service: Surveys, Reports and Statistics

• 2006 APPA National Customer Service Survey
• 2006 APPA Florida Customer Service Survey

• 2003 FMEA Customer Service Survey
• 2000 FMEA Customer Service Survey
• Florida Electric Utilties Undergrounding Assessment
  Phase I Final Report

Investor-Owned Utility: National Ratio Comparison 2002

• 2002 National IOU Ratio Comparision